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Lead Statuses Explained

Statuses
  • Unclaimed - New leads that no one has claimed yet. Clicking open the lead, or replying back to the system's New Lead Email would claim the lead and auto update the lead's status to "Claimed".
  • Unopened - Leads that belongs to you, which you have not replied to the system's New Lead email or clicked open in your account.  Upon replying or clicking open the lead, the status would automatically change to "Claimed".
  • Claimed
  • Qualified - Status is automatically set when search criteria is added for the lead.
  • Showing Scheduled
  • Showing Completed
  • Nurture
  • Inactive - New leads that haven’t been acted on over 1 month will be moved to this status.
  • Disqualified
  • Spam
  • Closed - Indicates the lead has rented a place through you.
Inactivity

Leads in the following statuses will automatically be changed to the Nurture or Disqualified status after 1 month of inactivity:
  • Unclaimed = Inactive
  • Unopened = Inactive
  • Claimed = Nurture
  • Qualified = Nurture
  • Showing Scheduled = Nurture
  • Showing Completed = Nurture

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